Use lean performance measures to achieve customer satisfaction. Journal of Accounting and Financial Studies ( JAFS ), [S. l.], v. 14, n. 46, p. 81–93, 2019. DOI: 10.34093/jafs.v14i46.392. Disponível em: https://www.jpgiafs.uobaghdad.edu.iq/index.php/JAFS/article/view/392. Acesso em: 1 may. 2025.